Responsible gambling

Responsible Gaming at Gananoque Casino

At Gananoque Casino, we are committed to providing a safe and responsible gaming environment for all our players. We understand that problem gambling can affect anyone, regardless of age or background, and we want to ensure that you have the tools and resources to maintain control over your gaming habits.

Setting Limits

We encourage you to set limits on your spending, whether it's through deposit limits, loss limits, or session time limits. You can also activate short-term time-outs (24 hours to 30 days) or long-term self-exclusion (6 months to 5 years or permanent), during which our systems will lock your account and marketing emails will be halted.

Reality Checks

We are committed to providing reality checks that help you stay informed about your gaming activity. These can include notifications on:

• Time spent playing
• Amounts wagered
• Winnings
• Losses

These checks aim to promote responsible behavior by helping you monitor your spending and time commitment to gaming.

Support Organizations

If you or someone you know is struggling with problem gambling, we encourage you to reach out to our support team. We can provide guidance on how to use the tools mentioned above as well as connect you with local resources for help. Some organizations that may be of assistance include:

• ConnexOntario: a provincial helpline providing mental health and addiction support in Ontario
• Gamblers Anonymous: an international organization offering self-help groups for problem gamblers

Responsible Gaming Tools

Our online platform offers several responsible gaming tools to help you maintain control over your gaming habits, including:

• Daily/weekly/monthly deposit limits
• Loss limits
• Session time limits
• Time-outs (24 hours to 30 days)
• Self-exclusion (6 months to 5 years or permanent)

Help

If you need support with any aspect of our responsible gaming tools or have concerns about your gaming habits, please don't hesitate to contact us. Our friendly and knowledgeable staff will do their best to assist you in maintaining a safe and enjoyable gaming experience.

Your Well-being Matters

We believe that problem gambling can be overcome, but it requires the right support and resources. We are here to help you navigate any challenges you may face and promote responsible gaming practices throughout your visit with us.